Returns & Exchanges

At KilgourMD, we are committed to your skin's health and satisfaction, offering a 30-day return window for products that do not meet your expectations. If you are not completely satisfied with your results, we make the process of returning or exchanging your items seamless and transparent.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all components are included to qualify for a full refund.

• 3.
  Ship the Product

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.